4smartphone,
This is to inform you that one of your agents did an excellent job while helping me with my complicated Blackberry problem. I called your tech support department several times during a two-day span and was happy to see how quickly the person I spoke understood and knew how to fix my problem. She definitely deserves your highest regard because she exceeded my expectations, is technically well-versed, and has an amazingly good ability to interface with customers.
Regards,
Chelly